When Bad Things Happen, Experts Are Almost Always the Problem—and the Solution
In this lecture we explore the types of problems SMEs are expected to fix and why they are important. When disaster occurs, it is the experts who put out the flames, sort the debris, and rebuild. Effective disaster management separates the truly expert from the merely competent. Emergencies fall into ten categories and SMEs should be prepared for all of them: product failure, security breach, scope, schedule, resources, budget, perception, contract, force majeure, and leadership.