Time is your client’s scarcest and most valuable resource. Experts should never waste it, or be surprised or off ended when clients try to conserve it. Honoring a client’s time is essential to a healthy relationship. Experts who talk too much are disrespectful, and consequently they are avoided. Clients need SMEs to ask concise questions and listen. Then, they need SMEs to selectively and concisely recommend, clarify, and encourage. Great SMEs build trust, establish mutual vision, and ensure delivery, and they do so with a minimum of written and spoken words.