The praise of an expert carries weight and meaning. When an expert genuinely expresses approval, admiration, or commendation, it is felt by the recipient, sometimes with profound personal effect.

I remember when a professor whom I respected complimented me for a lecture I delivered. His handwritten note was simple and kind, but genuine. Because I held him in high regard, his applause was particularly impactful to me. Years later, I still fi nd reassurance in his note.

SMEs do not just avoid blame, as we covered in the last chapter. They look for ways to compliment and lift people. We are surrounded by people who are starved for recognition or appreciation. Too few managers and leaders reward their teammates with the praise they want or deserve. A thoughtful gesture, especially from an esteemed SME, can produce profound inspiration and motivation.

Be an SME who is generous with praise. It costs you very little but gives the recipient untold benefit.