We Help Companies
Create Experts

And make existing experts better

Standards of Excellence

Most employees want to be exceptional, but few companies clarify what it means to be great in their domain. "Standards of Excellence" are a blueprint for creating experts, quickly and reliably.

A well defined Standards of Excellence will:

Provide a path for employees to become expert
Ensure clarity for employees
Align employee proficiency with company objectives
Bridge the gap between employee competency and company objectives
Provide a framework for coaching employees and measuring progress

Standards of Excellence documents

Courses for Creating and Enhancing Experts

Self-paced Online

Ten hours of fundamentals that help experts who interact with customers. Flexible, fast paced, worldwide distribution, no travel required.

Virtual Instructor-led

Live instructor in a virtual classroom. Real-time interaction, Custom company specific curriculum. World-wide access. No travel expenses.

On-site Instructor-led

Courses delivered at the client location. Live instructors. Custom curriculum. Needs based instruction and support.

Fully Customized

Collaborative curriculum, fully tailored instruction, especially designed for your unique needs. Delivered live, virtually, or recorded for your LMS.

Peer Groups

Peer groups are structured forums of professionals from non-competing companies. They meet on a monthly basis to share experiences, address challenges, and provide each other with honest, constructive feedback. Unlike other online learning models, the peer groups ensure that members establish relationships with each other and enhance learning by extracting the best thinking from all members of the group.

12-30 members with a wide range of perspectives
Monthly meetings, (face-to-face or virtual)
Dive deep into the issues that members need to address
Members honor confidentiality allowing each other to speak openly

Services

We Help CompaniesCreate Experts